Moventra Group Limited Terms & Conditions

Last updated April 2nd 2025

The following Contract sets out the terms of hire between Moventra Group LTD and THE HIRER that both parties agree to on acceptance of a provided quote.

THE HIRER referees to the company or individual that has requested and received a quotation for hire from Moventra Group LTD or the company or individual currently in a service agreement with Moventra Group LTD.

Any changes to the agreed-upon contract will not be valid or incorporated unless agreed upon, in writing, by both parties. The event of a breach of any part of the conditions below may result in termination of the agreement and repossession of all equipment.

1. General
a. Any changes to the agreed-upon contract will not be valid or incorporated unless agreed upon, in writing, by both parties.
b. The event of a breach of any part of the conditions below may result in termination of the agreement and repossession of all equipment.
c. Moventra Group LTD agrees to let the hire of the equipment described in the attached agreed schedule/quotation subject to the terms and conditions below.
d. THE HIRER agrees to the hire of the equipment described in the attached agreed schedule/quotation subject to the terms and conditions below.
e. Moventra Group LTD will supply all equipment in good working order. However, in the case of any defective equipment; the liability of Moventra Group LTD will be limited to the repair or replacement of any defective equipment, at Moventra Group LTD’s discretion.
f. If Moventra Group LTD fails to supply any part of the equipment and/or service agreed, Moventra Group LTD will only be liable up to a limit of the agreed hire price. Moventra Group LTD will not be responsible for any consequential losses incurred by THE HIRER.
g. All equipment/assets always remain the property of Moventra Group LTD. Re-hire of equipment is not allowed without express written permission.
h. The confirmation of an order resulting in an issuing of an invoice by Moventra Group LTD constitutes a contract that binds THE HIRER to accept these conditions and our full terms and conditions of business.

2. Prices / Payment
a. Prices on equipment and services from Moventra Group LTD are VAT chargeable at a standard rate of 20%.
b. Unless specified explicitly in writing in the quotation, the following is excluded from hires. If any of the following are provided or incurred by the Company as part of a hire, they will be charged to THE HIRER as extras to the hire agreement.
i. All non-essential equipment is not included in the schedule/quote.
ii. Rigging or flying points.
iii. Locally-booked or venue equipment
iv. Local crew personnel (other than crew included in the schedule / quotation).
v. Transportation or delivery charges not included in the schedule / quotation.
vi. Carnet fees and other administrative costs associated with transportation of Equipment outside of the United Kingdom.
vii. Parking tickets or fines associated with loading and unloading of vehicles where unavoidable.
viii. Crew Expenses including reasonable travel expenses from the Company originating branch base or personal residence to the event location and accommodation and crew catering. Payment of per diem (as cash payment) or crew catering (of adequate nutritional value, including all dietary requirements) to all crew personnel is required of THE HIRER if the hire in question exceeds 10 hours in length. This includes days where crew are unable to return home. This is at a minimum of £10 per crew member per conventional British meal time (‘breakfast’, ‘lunch’, ‘dinner’). This will not be reimbursed by Moventra Group LTD.
ix. Excessive hours. Moventra Group LTD requires that all crew are paid for excess time beyond the ‘standard day rate’. This is based upon an industry standard maximum of 12 hours. Any time beyond this (excluding a reasonable grace period) will be charged at a rate of 50% day rate for up to an additional 6 hours. A maximum call time of 18 hours for standard crew and 12 hours for any crew dealing with public safety and driving roles.
x. Any days where crew are unable to return home (travel or off days) are charged at their standard day rate unless agreed otherwise.
c. The prices for provided services are agreed and set out in our quotations and invoices.
d. Hire periods charge are as followed:
i. 1 day: This is a 24 hour period from the start of event call time until the last vehicle has left the premises. In the case of dry hire this is from time of delivery to time of collection.
ii. weekend: This hire period covers 12:00PM on a Friday and continues through until 12:00PM on a proceeding Monday. This is charged at two times one day’s rate. Additional days will increase the rate to a week rate.
iii. 1 week: This hire period covers 7, 24 hour periods from the start of event call time until the last vehicle has left the premises. In the case of dry hire this is from time of delivery to time of collection. This is charged at three times one days rate. Additional days will increase the rate according to the above hire rates.
e. Payments must be made in full with cleared funds prior to equipment being delivered. In the case THE HIRER has an active account with Moventra Group LTD where payments must be made according to the terms of the account and stated on the invoice. Payments must be made via bank transfer.
f. Late payments will forfeit any discounts or deals negotiated.
g. Late payments made will have an administration fee of £30 plus a ‘statutory interest’ rate charged at 8% plus the Bank of England base rate. This will be added to the invoice on a 30 day basis.

3. Bookings and liabilities
a. A deposit of 20% non-refundable is required on confirmation of all bookings. This is to be deducted from the final payment invoice.
b. Where THE HIRER is an individual or a non-account customer, a security deposit of 20% of rental value (pre-discount(s)) will be required along with photo and address identification. This will be refunded or deducted from invoice on return of equipment. In some cases THE HIRER may be required to provide valid debit or credit card details as a guarantee in case of loss, damage or late return. Card details must be valid beyond the agreed hire end date.
c. A deposit must be placed to secure a booking at least 14 calendar days prior to the booking commencement date. Failure to do this may result in equipment or crew being unavailable.
d. Cancellations are chargeable at a variable rate based on the proximity to the agreed hire dates. The following rates apply to the entire hire rate pre discount(s):
i. More than 7 days prior: no additional fees beyond non refundable deposit
ii. Up to 7 calendar days prior: 25% of fee plus deposit
iii. Up to 3 calendar days prior: 50% of fee plus deposit
iv. Up to 24 hours prior: 100% of fee.
e. THE HIRER assumes full responsibility for the equipment from the start of the event call time until the last vehicle has left the premises. In the case of dry hire, this is from time of delivery to time of collection. THE HIRER is liable for any loss or damage to equipment during the period of hire unless the damage is caused by a member of Moventra Group LTDs supplied crew.
f. THE HIRER must take all necessary steps (at its own expense) to keep possession and control of the equipment during the period of hire.
g. Items are only to be used in the manner they were designed to be used in, and not to be used for any purpose to which they were explicitly designed.
h. Items are not to be altered or modified in any way without the express prior consent of Moventra Group LTD in writing.
i. Items are not to be hired, or sub hired to any third party companies or person(s) without the express permission of Moventra Group LTD in writing.
j. THE HIRER must, on request, advise Moventra Group LTD as to the precise location of any and all items during the period of hire or if any changes in location occur.
k. THE HIRER must notify Moventra Group LTD of any damage, failure, or defect in any equipment within 24 hours of occurrence. The cost of repair and/or replacement will entirely be the responsibility of THE HIRER.
l. Equipment that has been lost, stolen, damaged, or modified will be charged at the full standard rates as described in the provided quote (pre discounts) as set out in section 2.e. plus the cost of any subsequent sub hires needed to meet any other obligations until the full cost of loss and until replacement equipment has been received, or repairs have been completed. Lost or stolen equipment has 7 days to be returned to Moventra Group LTD before the full cost of the equipment is charged to THE HIRER. If the equipment is returned within this time period only the extended hire charges will apply.
m. Examples of loss / theft / damage / modification include (but not limited to):
i. Damage by persons known or unknown. This includes audience members, staff, and artists. (whether or not as part of the performance). This includes liquid damage caused by split or thrown liquids)
ii. Damage or loss caused by inadequate handling by third parties (including non Moventra Group LTD supplied crew).
iii. Damage by adverse weather conditions including water damage and dust/debris.
iv. Loss due to theft on site or in transit.
v. Damage during transit.
vi. Modification of any cables or racks including re-wiring.
n. All items supplied must be installed and operated by competent crew in a safe manner. No liability will be accepted by Moventra Group LTD for any damage to persons or property while the equipment is on hire unless being operated by Moventra Group LTD supplied crew.
o. All non Moventra Group LTD supplied crew must be required to be covered under a relevant insurance policy.

4. Health, safety, and working environment.
a. At no point must any crew supplied by Moventra Group LTD be requested/told to perform any task that is illegal, outside of their prescribed remit, against any risk assessments, or code of conduct issued by Moventra Group LTD. All requests from THE HIRER must be made through the on-site production manager. Full copies of any relevant documents will be made available upon request.
b. It is the responsibility of THE HIRER to ensure there is adequate and safe access to a working site. We reserve the right to not deliver and cancel our contract if we believe a site to be unsafe. It is the responsibility of THE HIRER to inform Moventra Group LTD of any access or safety issues and take appropriate measures to reduce/remove these risks prior to arrival.
c. In cases where temporary structures are not supplied by Moventra Group LTD or a sub hired company under the instruction of Moventra Group LTD, it is the responsibility of THE HIRER to ensure the safe and correct erection of any structures that are capable of holding the safe working load limit of any supplied equipment.
d. In cases where power is not supplied by Moventra Group LTD or a sub hired company under the instruction of Moventra Group LTD, it is the responsibility of THE HIRER to ensure the provision of a suitable, safe, and consistent electrical power supply that meets the maximum power draw required by all site equipment. Our power draw is quoted on all supplied quotations and schedules. Where a generator is used, these must be regulated and adequately grounded. Equipment damaged due to unsuitable electrical supply will be the responsibility of THE HIRER under the terms of section 3.i.
e. High sound pressure levels can cause permanent hearing damage. Repeated exposure can have a cumulative effect. Equipment supplied by Moventra Group LTD or a sub-hired company under the instruction of Moventra Group LTD is capable of producing sound levels high enough to cause hearing damage. Moventra Group LTD cannot accept liability for any individual’s failure to stay at an appropriate distance from loudspeakers or failure to take any necessary precautions to protect their own hearing. It is the responsibility of THE HIRER to ensure the safety of the general public. Where appropriate, you may wish to ensure that warning notices are displayed and appropriate hearing protection is available.
f. THE HIRER is solely responsible for obtaining any licenses, qualifications, or other authority, which may be required for the safe and legal operation of the equipment hired and agreed by all legal guidelines relating to the installation and operation of the equipment.
g. THE HIRER must provide appropriate and sanitary restroom facilities to all crew at all times during the hire.
h. Appropriate provisions must be provided for disabled crew at all times during the hire.
i. Discrimination of any kind will not be tolerated at any point towards or from any crew or staff. Matters of which may result in early termination of a contract if these matters cannot be resolved in a professional manner. This includes (but is not limited to):
i. Racism.
ii. Sexism.
iii. Homophobia.
iv. Transphobia.
j. Crew supplied by Moventra Group LTD reserve the right within reason the refuse to work with particular individuals if deemed appropriate by the on-site production manager as a consequence of inappropriate conduct by a third party.
k. Any crew not supplied by Moventra Group LTD must wear appropriate PPE while on site.
l. All equipment supplied should have, available at all times, an adequate and clean air supply capable of keeping equipment within safe operating temperatures.
m. Unsecured sites must have adequate security personnel at all times to protect all equipment.
n. Power must be available 24/7 while equipment is on-site and must not be disconnected at any point. This is to protect equipment against humidity and cold environments.
o. Safe and adequate working lights must be available at all times until all site work is completed.

5. Termination
a. Moventra Group LTD may terminate the hire contract under these terms and conditions either immediately or at any time within three months after notice to THE HIRER, if THE HIRER:
i. Is deemed to be morally abhorrent, and in direct conflict with Moventra Group LTDs core values.
ii. Fails to pay any hire period or other sums payable under these conditions or under any other agreement between THE HIRER and Moventra Group LTD, in full within 14 days of such sums becoming due (whether demanded or not).
iii. Commits a breach of any of the other terms and conditions of the contract (whether express or implied)
iv. Does or causes to be done anything, which in the opinion of Moventra Group LTD may jeopardize Moventra Group LTDs rights in the equipment.
v. Is involved in any legal process (whether directly or indirectly) that results in a levy on or against any of the hired equipment, or against any premises where the equipment is, or against any of THE HIRER’s goods or property, or THE HIRER permits any judgment against it to remain unsatisfied for seven days.
vi. Being an individual dies or suffers an interim order (as an individual) under the Insolvency Act or enters into a voluntary arrangement or suffers the making of a statutory demand or the presentation of a petition for a bankruptcy order.
vii. Being a corporate body enters into any liquidation, calls any meeting of its creditors, or has a receiver of the administrative receiver appointed of all or any of its underking or assets, or supports the appointment or the presentation of a petition for the appointment of an administrator under the provisions of Part II of the Insolvency Act, or is deemed to virtue of Section 123 of the Insolvency Act to be unable to pay its debts.
b. If the accepted service is suspended after commencement by THE HIRER, then the remaining chargeable period will still be chargeable to the client.
c. The Company is not liable for any failure to supply a product or service where that failure is wholly caused by an event that could not reasonably have been foreseen or prevented. This may include (but is not limited to) acts of war, terrorism, natural disasters, epidemics, pandemics, or any public health emergency of national or international concern as so declared by the World Health Organization or government(s) relevant to the hire location. (“Force Majeure Event”)
d. All agreements, contracts, and transactions entered into with Moventra Group LTD will be bound and governed by English Law. This document supersedes all previous terms and conditions of hire.